The head office of the Saratov:
+7 8452 39-10-01

Representative office in Moscow:
+7 495 626-21-66

Representative office in Tashkent:
+998 71 150-30-08


JSC SPE firm "Voskhod" delivers the equipment in all the regions of Russia, neighboring countries and far-abroad countries. The customer should send the written request for the equipment by fax or by mail. The ordered equipment is delivered to the customer by truck or by railway transportation, with the help of transport companies and the companies which work with the express-delivery. Self-pickup of the equipment is also possible (ex works). As for the deliveries abroad: there exists the customs registration (customs clearance of cargoes). According to requirements of the quality control system BS EN ISO 9001:2000 for trouble-free operation of the equipment the following factors are always under control:

  • Delivery of spare parts for the equipment, in the guarantee and in afterguarantee periods of equipment operation.
  • Replacement of accessories and details during the warranty period is realized immediately after receiving of the request from the customer. The examination of the failed accessories and details is followed by the payment for the spare parts if it is determined that the breakage of the equipment was due to the buyer fault.
  • Delivery of spare parts after the payment for the equipment is from warehouse (stock) in Saratov in the terms discussed with the customer.
  • The accessories and parts are taken from almost finished equipment and sent to the consumer in emergency and urgent cases, in order not to let the equipment downtime (stoppage) at the customers’ bakeries if the details or spare parts are absent in the warehouse (stock) at the moment of breakage.
  • The spare parts and details for the equipment which is not already produced can be ordered beforehand. The time of spare parts delivery of that kind is discussed with the manufacturer. To order the spare parts, component parts and expendable materials, it is necessary to send the written request to (by) the contact phone-fax.